We hope you are completely satisfied with the products in your order. However, should you wish to return one or more items purchased from our online store you may return to is in their original condition within 30 days from the date of receipt. If you need to send items back to us, please make sure to follow the following instructions:
Fill out the delivery note / return form provided in the original package and indicate the return reason as well as the return quantity.
- Place the goods to be returned as well as the return form in the package and pack it safely. (If possible please return the items fully in their original packaging to us; the purpose for this is to protect the goods from damage during transport on return.)
- The customer is responsible for the return postage costs.
- Please hold onto the shipping document for future reference.
Restrictions on returnable Items
According to our terms and conditions, engraved items are excluded from exchange or return. his is mentioned multiple times during the ordering process.
Processing Time for Returns and Refunds
You will be sent a confirmation email as soon as your return has reached the return department. Your return will usually be processed within 3-7 working days after the goods are received.
Upon receipt of items, the payment method originally used for the purchase will be credited with the cost of the goods, minus the delivery charges.
We hope that you are completely satisfied with the products in your order.
However, if a product does not meet your expectations and you want to change it to another product or size, there are the following options:
Return via our online shop:
Due to our automatic ordering system, we are unable to exchange directly via our online shop returns process.
This also applies to an exchange to a different size.
Therefore, please send the corresponding product back to us and reorder the desired product.
You can find out how to return goods to us step by step here.